Cisco Webex - Voicemail setup

Question:

How do I set up my Voicemail settings?

Answer:

Follow the steps below.

Voicemail Settings

1.  Open a web browser and go to https://settings.webex.com

2.  Log in with your StarID@minnstate.edu

3.  Click on WebEx Calling on the top menu, this may open a new browser tab.

 

  • You can set when you would like to send callers to your voicemail.
    • For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls.

Want to see how it's done? Watch this video demonstration on how to set when you would like to send callers to your voicemail.

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4.  Click on Voicemail Settings

Below are options you can choose for your Voicemail settings.

Not all of these items need to be filled in.

 

  • To change how you receive your Voicemail messages and Notifications when you get messages are shown below.


Turn on Notifications

  • Toggle on Notifications.
  • To receive text message notifications, select Notify me via text message when new voicemail messages are received.
  • If this option is selected, enter the phone number and service provider.
  • To receive email notifications, select Notify me via email when new voicemail messages are received.
  • If this option is selected, enter the email address to send notifications to.
  • To send to an email address with the message attached, check the box next to Attach new voicemail messages and send via email.
  • If this option is selected, enter the email address to send the notifications and attached messages to.
    • This option may be unavailable if voicemail forwarding is disabled.
  • Click Save.

Want to see how it's done? Watch this video demonstration on how to enable your voicemail notifications.



Press '0' to Transfer to:

  • You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
    • If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.”

Want to see how it's done? Watch this video demonstration on how to allow callers to transfer from your voicemail greeting.


Greetings

  • Set the number of rings you'd like callers to hear before they hear your voicemail greeting.
  • Choose your busy greeting from the drop-down menu next to If busy use greeting from:
    • System - This plays the system default greeting.
    • Personal - If this option is selected, choose the file to upload.
  • Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password.
  • Choose your no-answer greeting from the drop-down menu next to If unanswered use greeting from:
    • System - This plays the system default greeting.
    • Personal - If this option is selected, choose the file to upload.
  • Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password.
  • Click Save.

Want to see how it's done? Watch this video demonstration on how to set up your voicemail greetings.


 

 

 

 

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