Printing - Network Printer Service

Frequently Asked Questions


Question:

  • Who do I contact when a network Multi-Function Printer is not working?

Information:

  • Multi-Function Printers are contracted by Canon.

  • Toner is automatically ordered and delivered based on usage data through Canon.

  • HTC Service Desk can troubleshoot paper jams and error messages before escalating to Canon.

  • If there is an error message, also record and relay that message.

  Put in a Service Desk Ticket and we will contact Canon.

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Details

Article ID: 96662
Created
Mon 1/27/20 4:15 PM
Modified
Mon 2/14/22 1:29 PM