Popular Services

Submit a ticket to get something technology related fixed that is not working right.

Be directed to the StarID Self Service portal to activate or reset your unique username.

Ask a general question related to technology services provided at Hennepin Technical College.

Use this form to request technology for new employees or position changes. This includes hardware, software and access needs.

Departments that would like to purchase technology equipment are responsible for contacting Technology Services for assistance.

25 laptops for students to use in the classrooms.

Request installation of software to be used on state-owned computers. This information will be reviewed by the HTC IT Team. If approved by the HTC Team, the information will likely be sent to MN State Legal and IT Security Teams for review.
Please allow 6-8 weeks of processing.

Reserve equipment for events on campus.

Request new desk phone, reassign an existing desk phone or request configuration changes to your desk phone.

Request IT Services to move and setup computers, printers, peripherals, phone, and other technology equipment to another location.

Request computer lab and classroom software required for academic purposes. Please Note: Annual academic software request submission deadlines: Summer and Fall terms - Due May 1st; Spring term - Due December 1st

Equipment is available for pick up at the Service Desk in Room H150 Brooklyn Park Campus or G115 Eden Prairie Campus.

-Please assign to Abraham Ketema-

Requesting to be added to the HTC-AAD-RBAC-DirRead AD group

Web Conferencing: Zoom

Technology Services will retrieve asset and College owned equipment upon request.

We can work with you to support the use of educational technology and sound pedagogical principles to design in person, online and hybrid courses.

Local Admin rights please so I can remotely check logs on end users computers

Hennepin Technical College employees with supervisor approval can request remote access to a virtual private network (VPN).

Request a jack be activated in order to connect your computer to the internet via Ethernet cable.

Web Conferencing: Adobe Connect